View Full Version : Dealerships
Hi all' So Im after info on the dealership you bought from, anything from had to convince them.....to condecending...bullshitters,
I live in Wollongong and for conveinience I want to buy local, but 2 out of 3 times I've walked out thnking "do I want to come back here" also out of curiosity who bought before they rode it and did anyone "negotiate" any part of the pricing? I always have a hard go at talking the price down (usually Im good at it).
I seem to get my bill reduced at restuarants easily by constructivly critiquing the food and always say how to correct the problem....it helps I was an apprentice chef years ago hehehe.:whip
wilson59
11-07-2007, 10:22 PM
I almost had to give my local dealer a blowie for the privlage of buying from him as he's the only Ducati dude in town and buying interstate can make things difficult for recalls,service etc I think you will find you will pay full RRP at most places.
ducmon
11-07-2007, 11:11 PM
Thats always a good attitude to start with, basically the bikes sell themselves and are mostly pre-ordered, so why would you expect a discount on the price of the bike. Treat people the same way you would want to be treated. At the dealership where I work we would offer the customer a discount on parts and accessories.
If you were to come into the dealership I worked in with that attitude I would have no qualms at all telling you where to go.
Thats always a good attitude to start with, basically the bikes sell themselves and are mostly pre-ordered, so why would you expect a discount on the price of the bike. Treat people the same way you would want to be treated. At the dealership where I work we would offer the customer a discount on parts and accessories.
If you were to come into the dealership I worked in with that attitude I would have no qualms at all telling you where to go.
Attitude....what, where.....did I miss something????:dunno
ducmon
11-08-2007, 05:11 PM
You seem to have the attitude that all dealerships are out to screw you, also using "constructive critiquing" just to get a discount. When it comes to the 1098 variants (or even the other models) there is no reason to give a discount as the product is selling well without it. It seem s like you just want something for nothing.
ducmon
11-08-2007, 05:13 PM
Most dealers will have a demo by the way.
I'm pretty lucky that there are three dealerships close to me, however, it doesn't seem to breed too much competition based on price. With a product that is sold out months in advance (I had to wait six) the price elasticity of demand would suggest that most dealerships should be selling above RRP. Thankfully Aus dealerships don't seem to do this (unlike in the US) and I think you will generally find that RRP is as good as you'll get together with a discount on P&A in MOST places.
It's been my experience that I could have bought cheaper from smaller shops with lower turnover but you should consider the long term consequences of your decision - such as servicing/recalls/warranty claims. Having worked in retail for ten years I can assure you that "retail karma" exists. If you talk to your local dealer(s) and then decide to buy elsewhere based on price it would be unreasonable for you to expect your local dealer to then bend over backwards with any issues you may have.When purchasing you also have the opportunity to negotiate service and accessory discounts for the future as well. Keep in mind that these places are run by people who have feelings. If I had someone come to me critiquing my food (if I were a chef) in order to get a discount I would not only tell them to leave but I would also ask them (not so politely) to not return - a tack I have had to take in my line of business many times.
Buying a Ducati is quite unlike buying a Jap bike as there aren't dealerships on every corner willing to chop the arse out of the price to get the business. These things turnover much slower (which you will be thankful for when it comes time to sell) and there is no substitute product available. I remember buying my 916 - there was absolutely no way you could test ride it - unless you paid the money and waited the six to nine months for it to arrive.
The story of my latest purchase is a bit weird because I went to one of the local dealerships to sign up and after waiting 45 minutes to be served by a salesman who was not busy with other customers I gave up and went and bought it at another dealership. I am glad I did because the service there has been nothing short of fantastic. I have had a few warranty claims and they have all been sorted including one of which I wasn't expecting to get sorted. A chunk had been removed from the very edge of my rear tyre during shipping but I didn't raise it until a couple of months down the road - I was so excited to finally get my bike I forgot about it when I picked it up. I was expecting NFI to tell me to bugger off and that there was no way I could prove it happened before I picked it up but I feel it is the result of the relationship with the shop that I had built up that got it approved and I now have a new tyre.
Before you go in to buy the bike just think about what it would be like to stand on the other side of the counter. Dealerships don't set RRP's (for the most part) but they do want your money so make it easy for them to get it and you will get a good deal (provided your idea of a good deal is reasonable). I've found with these bikes that if you want to be a ballbreaker you will 99/100 times come off worse. Remember the queue of customers most shops have. Good luck with it - you won't be disappointed.
wilson59
11-08-2007, 08:14 PM
I agree with everything Fitz has said,my expereince with buying a Ducati was as a novice and soon found having a decent relationship with your local dealer is a must for me I ordered my bike before I had ever seen one in the flesh and have been very happy with the bike and my local dealer when it came to service and warrenty work as for price the attitude you have to have is it cost what it costs .
I have spoken to a dealership who is willing to sell me a 1098S for under 33Grand problem is its not the closes dealership to me, so its possible to buy by negotiation, having said that I only use cash to pay for my bikes so i will be walking in with about 33grand in my pocket, it would be bad business to let me walk out without a bike purchase. Im a likable person so I dont experience bad attitudes to often, however my local dealer favours a different brand so they are more receptive to those buyers. When the ironed out 09 comes out I will attempt to do business with my local man but if he is irrevrent I will bail out and head to the city were I've been welcomed with smiles and happy accomodating peaple before.
Ducmon everthing in life is up for negotiation my freind. Sounds like the place you work has a bad vibe. I get the feeling your not the best employee, I would not suffer that attitude in my business and nor would I have a succesfull business if I did.:beer
ducmon
11-09-2007, 05:53 AM
Actually our dealership has numerous awards and have had positive feedback. Last year we took out best parts and accessory sales (which I am a part of) for the country, so we can't be doing too bad. Not a bad vibe I just believe a bit of customer loyalty goes a long way.
So you purchase this bike cheaper but find the service is crap or you can't be bothered getting serviced at the same dealer because it is further than you want to travel, do you still expect to get good service from the dealer you didn't purchase it from? Do you realise that the money you save on the bike may not outweigh the further savings you could have had with a bit of loyalty? Also on purchase most dealers do a better deal on the accessories and apparrel which outweighs that of your discount. If you get a bad rep with one dealer word seems to travel pretty quick and then the discount that you would have received tends to vanish. The dealership I work at is actually well known for helping customers even when their warranty has run out.
If I was a crap employee with a bad attitude I would find I was out on my ass as my boss doesn't tolerate shit.
ducmon
11-09-2007, 05:55 AM
Fitz if you don't mind me asking who did you get it from, just wondering if I know ya.
Actually our dealership has numerous awards and have had positive feedback. Last year we took out best parts and accessory sales (which I am a part of) for the country, so we can't be doing too bad. Not a bad vibe I just believe a bit of customer loyalty goes a long way.
So you purchase this bike cheaper but find the service is crap or you can't be bothered getting serviced at the same dealer because it is further than you want to travel, do you still expect to get good service from the dealer you didn't purchase it from? Do you realise that the money you save on the bike may not outweigh the further savings you could have had with a bit of loyalty? Also on purchase most dealers do a better deal on the accessories and apparrel which outweighs that of your discount. If you get a bad rep with one dealer word seems to travel pretty quick and then the discount that you would have received tends to vanish. The dealership I work at is actually well known for helping customers even when their warranty has run out.
If I was a crap employee with a bad attitude I would find I was out on my ass as my boss doesn't tolerate shit.
So I want to buy close so I dont have to travel for servicing that was my whole point, customer loyalty means a great deal to me as my post suggest, I will do most of my purchasing through the shop I buy the bike from, and a 5% in store discount after purchase is not really......much of a saving is it. I could buy a exhaust system in store for $4700 or import it for $2700 so you can see how 5% or 10% is a bit of a laugh. If my local wants my business it should be ready to "deal". when I walk into the shop and if the peaple are irreverent to me I feel they will be the same after purchase. I treat my customers equaly with respect, is it wrong for me to expect the same when I am the customer.
You say should i expect the same service from a shop where i didnt "buy from", hell no! thats why bike shops have that reputation, if they would treat there customers equaly it would be way different. I dont expect free anything from a bike shop ever, but i demand qaulity bike servicing everytime without fail or will I never return, if a shop if is not up to scratch then they dont get my bikes to hack on. Quality is everthing and gets my business everytime. Generaly i think we are on the same page I just believe in customer service wether you have bought or not and not "give me your money and maybe I will give you service.....up until next season???:beer
Sumfun4me
11-09-2007, 06:28 PM
Guys, I for one would highly recommend Frasers in Perth. I had heard a fair bit of whinging from fellow riders over the years about them (as you do with most dealerships), but found my entire purchasing experience to be the best I have ever had (this was my 18th new bike purchase). The sales rep was just awesome - always keeping in touch with updates & always happy for a chat. At the time of order (April) I was looking at a November delivery, but got one early due to someone not being able to take theirs (July). When I picked up the bike I also purchased the full Termi system, which Frasers organised to be ceramic coated on my behalf, with the plan being that this would be fitted at the first service. I have been struggling to get the kays up on the bike & checked back with the dealer in case they wanted to get the exhaust out of their hair until I was ready, but they were more than happy to store it for me. If they continue to perform at this level I can safely guarantee that no-one else will be touching my pride & joy as long as I own her.
:greg
sweet, Fraser's at homebush have been awsome to me but they are a ways away from me, I wish my local was as good to deal with as I like long freindly relationships with my dealer of choice.:)
ducmon
11-10-2007, 06:36 AM
So I want to buy close so I dont have to travel for servicing that was my whole point, customer loyalty means a great deal to me as my post suggest, I will do most of my purchasing through the shop I buy the bike from, and a 5% in store discount after purchase is not really......much of a saving is it. I could buy a exhaust system in store for $4700 or import it for $2700 so you can see how 5% or 10% is a bit of a laugh. If my local wants my business it should be ready to "deal". when I walk into the shop and if the peaple are irreverent to me I feel they will be the same after purchase. I treat my customers equaly with respect, is it wrong for me to expect the same when I am the customer.
You say should i expect the same service from a shop where i didnt "buy from", hell no! thats why bike shops have that reputation, if they would treat there customers equaly it would be way different. I dont expect free anything from a bike shop ever, but i demand qaulity bike servicing everytime without fail or will I never return, if a shop if is not up to scratch then they dont get my bikes to hack on. Quality is everthing and gets my business everytime. Generaly i think we are on the same page I just believe in customer service wether you have bought or not and not "give me your money and maybe I will give you service.....up until next season???:beer
The point I'm trying to make is we get people who buy elsewhere and then come to us with their complaints because they were treated like crap in the aftersales department. Now if they weren't so tight to save a couple hundred dollars and bought from us they would have received outstanding service to begin with. Yet they come to us with a crap attitude because of another dealer screwed them.
We are also more competitive than most dealers with our servicing as well. The people that buy from us tend to stay with us more often than not. In WA for Ducatis we are second to none.
kel999
11-10-2007, 08:59 AM
Guys, I for one would highly recommend Frasers in Perth. I had heard a fair bit of whinging from fellow riders over the years about them (as you do with most dealerships), but found my entire purchasing experience to be the best I have ever had (this was my 18th new bike purchase). The sales rep was just awesome - always keeping in touch with updates & always happy for a chat. At the time of order (April) I was looking at a November delivery, but got one early due to someone not being able to take theirs (July). When I picked up the bike I also purchased the full Termi system, which Frasers organised to be ceramic coated on my behalf, with the plan being that this would be fitted at the first service. I have been struggling to get the kays up on the bike & checked back with the dealer in case they wanted to get the exhaust out of their hair until I was ready, but they were more than happy to store it for me. If they continue to perform at this level I can safely guarantee that no-one else will be touching my pride & joy as long as I own her.
:greg
Could alway's ask the salesman if he would like to run it in for you?...:shock
ROB SKI
11-10-2007, 09:15 AM
My buddy just got an 08' for $14,200 he also bought $6k in extras w it though. that may be why.
kel999
11-10-2007, 09:35 AM
In WA for Ducatis we are second to none.[/quote]
Here!...Here!.."Right with you on that one Ducmon"...
"The bitterness of poor quality remains long after the sweetness of a low price is forgotten"...
Maybe you should stick to your Japper's X27?? buy your parts off e-Bay and get some multi-franchise grease monkey to fit em?..Why bother trying to buy the worlds best and most powerful twin?
Tip 1: Direct deposit/Bank cheque?Nobody really wants to submit an FTR about you least of all sitting there and counting 33k?
Tip2:Dont upset the chef?(I will rim your coffe cup!!)
Tip3:..."Constructive critiquing".."A smack in the mouth often offend's"
Tip4:Study the ancient art of ""retail karma",it really exists...(Thank's Fitz?)
Tip5:Q:"everthing in life is up for negotiation my freind.!!...Not!!..Try buying a Desmosedici and getting discount??
Tip6: Q:"I dont expect free anything from a bike shop ever"....Why would you when you can import parts yourself???...
Bwaaaaaaaaahh!!!
Either way any warranty issues with Dukes in Aus goes back to NFI regardless of where you got it from, so whoever you wish to buy a Duke from is ultimately through NFI?.. you have no choice?....(Check out the 'F' in NFI ?)
Good Luck in your endeavours...:greg
Sumfun4me
11-10-2007, 04:57 PM
Could alway's ask the salesman if he would like to run it in for you?...:shock
Dont worry - he already offered (see what I mean about the level of service - these guys really are prepared to make the odd sacrifice on their customers behalf)
:laugh
Fitz if you don't mind me asking who did you get it from, just wondering if I know ya.
Unfortunately yours is the shop I couldn't get served in. I don't think I know you - I only know Darren there and he knows my story. I find that due to my customer loyalty I buy all of my stuff for my Duc at the shop where I purchased my bike from - as you well know a good relationship with your retailer is pure gold. I do, however, frequent the other side of your shop to drool over the larger-displacement-lower-performance motorcycles you sell (for which I am currently saving - but that's another story).
ducmon
11-12-2007, 03:20 AM
It's all good dude, like I said its good have loyalty wether you bought from us or not. Nothing wrong with the evil twin either, I took a Streetglide home for the weekend to take the missus for a ride.
DAVA848
04-16-2008, 05:58 AM
An old thread, but worth continuing....
I bought my 848 from Frasers Perth. The salesman Jason is a top bloke who gave me superb service and did so again just this saturday past.
The parts guy Damian is so enthusiastic it puts a smile on you face.
Well recommended. I'll definately buy another (some day) :thumbup
pnork
04-16-2008, 06:40 AM
The parts guy Damian is so enthusiastic it puts a smile on you face.
Mate I'd watch that Damian fella... whatever you do, don't let him take you for a test ride :P
ducmon
04-20-2008, 06:44 AM
Mate I'd watch that Damian fella... whatever you do, don't let him take you for a test ride :P
C'mon pnork I can ride nicely to:lol. When my bike gets going again we're riding buddy:twisted.
Mr1098
04-20-2008, 10:22 PM
has anyone seen the new showroom in melb - queen st? has this cool dyno room where u can watch your bike getting dyno'd
Aussie1098s
04-20-2008, 10:45 PM
Sounds fat!
DAVA848
04-24-2008, 05:10 AM
Another pleasant experience today at Frasers Perth.
Had my first service and got my termi's on. Very cool :scooter
duc13
04-24-2008, 06:05 AM
Another pleasant experience today at Frasers Perth.
Had my first service and got my termi's on. Very cool :scooter
How do ya love that sound DAVA :yahoo
DAVA848
04-25-2008, 05:45 PM
its awesome.
Funny to watch the cagers turn their heads when i come up behind them on the freeway
DAVA848
04-25-2008, 08:01 PM
Especially with the baffles removed :thumbup
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